Support & Community
We’re building Software Factory in the open, together with our community. Join us, share feedback, and help shape the future of the product.
Join our Discord community for real-time discussions, help, and updates.
Follow us on LinkedIn for company updates and industry insights.
Join the conversation on Reddit and share your experiences.
Stay updated with the latest news and announcements.
Watch tutorials, demos, and walkthroughs on our YouTube channel.
We actively collect feedback from our community to improve Software Factory.
In-Product Feedback - Use the feedback button in the bottom-left corner of any module
Discord Community - Share your thoughts in our Discord server
Social Media - Tag us on X or post in our Reddit community
Direct Email - Send detailed feedback to sf-team@8090.ai
Bug Reports - Issues you encounter while using Software Factory
Feature Requests - Ideas for new functionality or improvements
User Experience - Feedback on the interface and workflow
Integration Ideas - Suggestions for new integrations or APIs
Documentation - Areas where our docs could be clearer
Be Specific - Include steps to reproduce issues
Include Context - Describe your use case and environment
Be Constructive - Focus on solutions and improvements
Check Existing - Search for similar feedback before submitting
For enterprise customers and teams with specific needs:
Priority Response - Faster response times for critical issues
Direct Contact - Direct line to our engineering team
Custom Solutions - Tailored implementations for your workflow
Training & Onboarding - Custom training sessions for your team
Custom Integrations - API access and custom workflows
Advanced Security - Enhanced security and compliance features
Dedicated Infrastructure - Isolated environments for large organizations
Professional Services - Implementation consulting and support
Email: sf-team@8090.ai
Response Time: Within 24 hours for urgent issues
Availability: Monday-Friday, 9 AM - 6 PM EST
Documentation - Comprehensive guides and tutorials
Troubleshooting - Common issues and solutions
Quickstart Guide - Get up and running fast
End-to-End Workflow - Complete workflow guide
Discord Community - Get help from other users
Reddit Community - Share experiences and solutions
GitHub Discussions - Technical discussions and Q&A
In-Product Feedback - Report issues directly from the app
Email Support - sf-team@8090.ai
Enterprise Support - Dedicated support for enterprise customers
We welcome contributions from the community:
Documentation - Help improve our guides and tutorials
Bug Reports - Report issues you find
Feature Ideas - Suggest new features and improvements
Community Help - Help other users in our community channels
Be Respectful - Treat all community members with respect
Be Helpful - Provide constructive and helpful feedback
Follow Guidelines - Respect our community guidelines
Stay On Topic - Keep discussions relevant to Software Factory
Collaboration - We believe in building together
Innovation - We encourage creative thinking and new ideas
Quality - We strive for excellence in everything we do
Inclusion - We welcome diverse perspectives and backgrounds
Be Respectful - Treat everyone with respect and kindness
Be Inclusive - Welcome people of all backgrounds and experience levels
Be Constructive - Provide helpful and constructive feedback
Be Professional - Maintain professional behavior in all interactions
If you encounter inappropriate behavior:
Document the Issue - Take screenshots or save messages
Contact Moderators - Reach out to our community moderators
Email Support - Send details to sf-team@8090.ai
Subscribe to our newsletter for:
Product updates and new features
Community highlights and success stories
Industry insights and best practices
Event announcements and webinars
Follow us for real-time updates:
X (Twitter) - Quick updates and announcements
LinkedIn - Company news and insights
YouTube - Tutorials and demos
Webinars - Regular webinars on new features and best practices
Community Calls - Monthly community calls for feedback and discussion
Conferences - We attend and speak at industry conferences
Meetups - Local meetups and user groups
Email: sf-team@8090.ai
Response Time: Within 48 hours
Email: sf-team@8090.ai
Response Time: Within 24 hours for urgent issues
Discord: Join our server
Reddit: r/Software_Factory
Ready to join the community? Start with Discord →
