Validator

Validator closes the loop between users and development by turning user feedback into actionable tasks. It ensures your roadmap reflects real-world issues and opportunities rather than assumptions.

Capture bugs, feature requests, and performance issues in real time

Enrich feedback with context (browser, device, session, code changes)

Auto-generate GitHub/Jira issues with suggested fixes

Keep product, support, and engineering teams aligned

Learn how to use Validator step by step in this short video:

User feedback collected through a lightweight API integration.

Collect Feedback – One-line API integration sends user reports (e.g., “Checkout button broken on Safari”)

Enrich & Categorize – Validator automatically adds technical context (browser/device, recent code changes) and categorizes feedback

Notify Teams – Critical issues trigger Slack alerts; all feedback appears in the Validator Inbox

Generate Tasks – AI converts feedback into GitHub/Jira issues with suggested fixes

Actionable development tasks that flow back into Work Orders and PRDs, creating a closed loop.

A user reports: “Checkout button doesn’t work on mobile Safari”

Validator captures the feedback with device/browser context

Slack alert notifies the engineering team within seconds

AI generates a GitHub issue, linking to the relevant code modules and suggesting fixes

The team resolves the issue the same day, and the user is notified of the fix

One-Line API Integration – Simple feedback capture with secure App Keys

AI-Powered Categorization – Classify bugs, feature requests, and performance issues

Validator Inbox – Real-time dashboard with filtering, search, and priority scoring

Slack Integration – Instant alerts for high-priority issues

GitHub/Jira Integration – Auto-create tickets with code context and suggested fixes

Enterprise Features – Role-based access, audit trails, multi-project support

Feedback not appearing in Inbox? → Verify App Key and endpoint settings.

Slack notifications missing? → Check SLACK_WEBHOOK_URL configuration.

“403 Forbidden” error? → Regenerate or recheck your App Key (starts with sf-int-).

Duplicate feedback items? → Enable client-side deduplication or cooldowns.

Always store App Keys server-side; never expose them in public code

Start simple (basic feedback collection) before layering advanced features

Configure notification rules to reduce alert fatigue

Regularly review feedback patterns to inform product roadmap

Close the loop by letting users know when their feedback results in fixes

App Key: Secure token (format: sf-int-xxxxx) used for feedback authentication

Validator Inbox: Dashboard displaying all captured feedback

Score: AI-generated priority or quality measure applied to feedback

Tag: Metadata label applied for filtering and analysis (e.g., severity: high)

Ticket: GitHub/Jira issue auto-generated from feedback