Feedback Module

The Feedback module gives your team a central place to collect, review, and organize feedback from customers and end users. The module helps teams move from individual feedback reports to grouped product signals that can inform requirements, planning, and implementation work.

• Feedback: individual customer or end-user reports, including the submitter, written feedback, and uploaded attachments.
• Themes: grouped feedback patterns that help teams identify repeated needs, requests, or pain points across multiple feedback items.

Use the Feedback Integration API to submit feedback from your application or internal tooling. Send requests to the reporting endpoint with a Feedback Integration API key created from the Feedback module's Connect tab.

POST /v2/reporting-api/feedback
X-API-Key: sf-rpt-...
Content-Type: application/json

{
  "end_user_email": "customer@example.com",
  "content": "Feedback text in Markdown",
  "attachments": [
    {
      "file_name": "screenshot.png",
      "file_key": "uploaded-file-key",
      "file_size": 123456,
      "mime_type": "image/png"
    }
  ]
}

end_user_email and content are required. attachments is optional. Do not send a title; Software Factory manages feedback titles internally.

The endpoint returns the created feedback number:

{
  "feedback_number": 123
}

The old Validator feedback endpoint is deprecated and will be retired on August 1st, 2026:

POST /v1/integration/validator/feedback
X-App-Key: sf-int-...

If your integration still uses the Validator endpoint, update it to use POST /v2/reporting-api/feedback, replace the Validator API key with a Feedback Integration API key, send feedback text in the content field, and stop sending client-provided titles. Existing Validator feedback data will remain available in the Feedback module after migration.